eBay transaction with Mozousha/Mangalink (eBay name)

[Sonoshi]

I recently sold my Dolkot Hara on eBay to someone by the name of Mangalink. Here is the item page: http://cgi.ebay.com/ws/eBayISAPI.dll...m=150168725331

And here is the item description:

Normal skinned super dollfie Dolkot Hara. Barely played with. I tried to wire him, and failed. Otherwise he's been sitting on my dollie couch idle. He will come naked, with no wig, jewelry or eyes if not purchesed with BUY IT NOW. I will include however the original shiney black bag he came in, without it's pillows. His faceup is factory default (Dollmore). He'll probably need a bath to rid him of dust and a tiny bit of grime from general neglect, but there is not a scratch on him. Some very faint and minor staining around the wig cap area of his head (invisible with a wig on), easily removable. Both his ears are pierced once each.

Doll has been wrapped carefully in bubble wrap and the bag he'll come in has been carefully lined with it as well. This is not an absolute that the doll will arrive as perfectly as he was when he was wrapped...accidents happen and the US MAIL is not fool proof despite measures taken otherwise. I will insure the item for it's value if it's applied to the shipping and handling.

***Buy it Now!*** If you use the Buy it Now option, I will include a very pretty kimono, a random set of eyes and a random wig. Otherwise he'll come as stated above, naked and without accessory. ^_^

*From a smoke free - Pet friendly home!

After the auction had been placed, I had recieved several questions about the doll by Mangalink. One of these was: "I hope you don't mind my asking, but how long have you had this Hara?" I honestly could not remember, and it completely didn't occur to me to check if Dollmore (where I had purchesed the doll from) might still have information about it. I made an estimated guess: "About nine months or so." Implying that it might be longer but there abouts. I was off about five to six months. I completely admit that error and I apologize. My bad. ;_;

Soon there after this person bought the doll with the 'Buy It Now' option on Thursday October 11th, I shipped the doll out on Friday October 12th. Monday October 15th I received positive feedback from Mangalink:
"Great Communication, quick shipping, Doll arrived as described. Thank you!"

However...early Friday October 19th (at 4am because I couldn't seem to fall asleep) I was checking my email, and I recieved this:
I'm disappointed with the doll I purchase from you.
He needs more work than implied in the description. I tried to restring him several times.
You indicated he was nine months old and he was listed in New Condition, but he's older. I saw him in a post made in July of last year. I feel like I paid too much for what I got.
Would you consider a refund if I sent him back or at least a partial refund?

I made a personal call when deciding to reply. I refused to refund. The doll sent was several months older than I had thought and I again apologize for not making absolutely sure before replying, but the item was still exactly as described in the auction itself. It was like new, I had barely played with him, and aside from one outing he had never been exposed to any sunlight. In fact he had spent quite some time wrapped up in his original bag and packaging. Not to mention that this person said they had 'tried' to restring him, which suggested to me that maybe they hadn't been too successful. It also made me wonder what other 'accidents' had befallen this doll in the meantime that wasn't being said. Espeically seeing as the doll had been perfectly fine when I had shipped him.

For a couple days I heard nothing. Then I arrived home from a trip on Sunday, October 21st to find that my Paypal account had a negative balance of $360.81. Mangalink had filed a claim with them, saying that the item that arrived was not what was described in the auction. Despite having said it had nearly a week eariler.

"The Dolkot Hara ball joint doll I purchased was not as described. The listing showed that the condition was new. The seller described the doll as "bareley played with". The doll arrived in poor condition. Wires were unfastened and sticking out of the doll. The doll originally comes with strings and no wires. The doll does not function properly and does not stand or pose, which is expected in a ball joint doll. Its inability to stand or pose was not disclosed by the seller. Some of the resin on the doll is yellowed, again indictive of its age and use. This version of the doll is obsolete and is over one year old according to company that makes it (Dolkot). I also was able to verify the dolls age because it was posted on a site that was dated July 2006. That hardly qualifies as "new" or even "hardely used". I am requesting a refund for the return of the doll"

I did some research and found this thread on DoA:
http://www.denofangels.com/forums/sh...ghlight=Dolkot
(this thread was locked by the MODs to insure that at least further posts could not be made, I was informed that the user could still edit the information.)

However here is a link to a full screencapped image I pasted together in Photoshop:
http://i24.photobucket.com/albums/c1...ullDoApost.png

This is obviously the same person if you look at the date Mozousha says the doll arrives (October 15th), and further down the inital post where it says how old the doll was supposed to be (about nine months old). Here they also say that they are new to the dolls and lists typical difficulties of older Dolkot bodies. Difficulties that anyone would have discovered if they had "done their homework" as a friend of mine would say.

When I shipped the doll, he could sit up perfectly fine. I have photographic evidence of this, and it can be seen clearly by looking at the pictures provided on the auction itself. According to the thread I found, Managalink took the doll apart and that is when the doll could no longer sit. Apparently even had problems stringing the doll. Other than my miscalculation on the age of the doll, the post made here on DoA clearly supports the fact that someone did not research their purchese before buying (aka research Dolkot bodies in general) and upon finding that the older Dolkot bodies are not as posable as the newer ones without some work (and even then they might not do everything other doll bodies do. I was lucky and managed to get my Dolkot Hara to not only sit, and pose...but stand without much if any help.)

I was never asked how posable the doll was, though when it left my care it was able to pose perfectly fine. I was not asked if the doll could stand, and I have photos proving that it could indeed stand. I did state that I had tried to wire the doll myself and I had failed. Managalink has claimed that the doll arrived with wires sticking out, and that it was yellowed and old. By looking at the photographs provided on the auction, you can clearly see that no wires are hanging out, and that the doll has no yellowing whatsoever. I am outraged that an otherwise fair exchange of goods for money has escalated this far. I'm fortunate that the cards are stacked in my favor with an abundance of proof that the person who bought my Dolkot Hara is making a fraudulent claim.

However that isn't going to make paying people possible as it may take up to 30 days for Paypal to resolve the matter.

Here are pictures that I'd taken of the doll. They show that he could indeed stand, pose and his head was not wobbly. There are additional pictures available on the auction itself that clearly show the doll sitting unaided.

Dolkot Hara using a doll stand...but if his legs were unable to support his weight or were kicking the doll stand wouldn't work. However...he is standing here quite well. (That's my very good friend Andyi there in the first image. The second is of the doll alone.)
http://i24.photobucket.com/albums/c1...andyiliam1.jpg
http://i24.photobucket.com/albums/c1...ara/nliam6.jpg

Here is the same doll standing UNAIDED except by the window.
http://i24.photobucket.com/albums/c1...ara/reply1.jpg

Here are a few photos proving that the doll can sit and is posable.
http://i24.photobucket.com/albums/c1...ra/reply10.jpg
http://i24.photobucket.com/albums/c1.../Hara/hdm6.jpg
http://i24.photobucket.com/albums/c1.../Hara/hdm4.jpg
http://i24.photobucket.com/albums/c1...Hara/hdm16.jpg

I never took many pictures of this doll. He went out to Hammond Castle once for a doll meet, and he was in one photostory. Aside from the first random shots when he was just freshly arrived, that's it. He was returned to his packaging, and dug out again later. He sat around idle and unused...and then I decided to sell him. To give him to someone who would love him. And THIS is what happened to him. Poor baby.

I will keep you posted, but in the meantime, I ask that you be very careful in your dealings with Mozousha/Mangalink.

[angeliue]

I feel absolutely horrible for you how can they say/do that to you, your description of the doll was correct and you did not lie to them.

[xtremepackerfan]

I hope paypal straightens this out fast, It sounds to me like you described this doll perfect. Good luck to you

[Chibi_Fluffy]

FYI, this post was made in 2007 and Sonoshi as not been on the forum since then. Let's hope it did go well but no need to bring up the dead ^^